LSP Ware is now a Propio Language Services company. This strategic acquisition combines the best of LSP Ware technology with the remote interpreting platform and resources within Propio. That means LSP Ware now offers on demand remote interpreting. This includes Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI) capabilities in over 300 languages, and no scheduling is needed for these services. The mission of LSPWare is still to create a solution for language service organizations to help manage, develop, and scale their business and provide quality service to the communities they serve. We are fortunate to be a trusted partner for many great companies and look forward to increased offerings to further hour mission and goals. Founded in 1998, Propio Language Services is an industry leader in phone, video, and in-person interpretation, as well as document translation services. Propio offers superior interpreter quality to its clients and uses technology-oriented solutions to drive the highest value in the industry. Propio established itself as one of the largest remote services providers in the industry. Propio has made significant strides both in the realm of interpreting and technology. Propio was even one of LSP Ware’s first clients in the early days. Their mission and culture of growth resonate with us and allowed this partnership to transform into what it is today. LSPWare will continue to exist as a subsidiary of Propio with dedicated resources. We will be able to bring more innovation to the market in the areas that we are best known for: scheduling and workforce management. We are ecstatic to continue serving our customers with a truly holistic language service platform moving forward as our companies become one. Contact us with questions.

A new version of Atrium and the mobile app will be released this weekend with some exciting new features and some bug squashes. Changes to Atrium include: * Time Zone enhancements – Time zones are automatically added to the requests based on the time zone of the customer on the request. This new enhancement shows the time zone on the request and allows you to change it on the request. Time zones are also included on the interpreter profile and new email placeholders and blocks have been added. Please click here to read about these changes in greater detail. * Two-Factor Authentication updates – Two-factor authentication can now be accomplished through an authenticator app (i.e. Google Authenticator) or via SMS. Please note that if your agency is not currently utilizing SMS, this will not be an option for you and will be automatically disabled. Using an authenticator app creates a QR code on the screen that the user can scan with their mobile device. Please click here to read more about two-factor authentication in detail. * A new email block called “Preferred Interpreter” has been added. Using this block will allow you to create a custom email template that is sent to the preferred interpreter on the request instead of the normal offer email that is currently sent. Please click here to read more about how to use blocks in email templates. * Other small improvements include Client-hosted VRI and OPI requests will use the VRI/OPI email templates. The “Display Rate” is a new placeholder for email confirmations. The date of service for translation jobs in the jobs grid will be the completion date instead of start date. For admin users only, the uploaded timesheets will be on the Actuals tab of the request. Any requests that are scheduled for a weekend will have a red badge around them in the job header.

A new version of Atrium will be released this weekend with some exciting new features and some bug squashes. New Messaging ToolThere is a new option under Administration that allows you to add messages targeted to specific Atrium online portal users with an action button. This is how the messages look when the user logs in: Please keep in mind that this option will need to be turned on for the user profiles of the admins who will be able to broadcast the messages.  It is also important to note that the action button is not required, but if an entry is made there, the link must start with http:// or https:// Two Factor AuthenticationThis is the first step towards multi-factor authentication.  It is currently only for users of the online portal (not the mobile app) and is a feature that can be turned on or off through your company settings.  When logging in, the user will be prompted for a code that is emailed to their user id email address.  When entering the code, the user may elect to remember the device for 30 days.  After the 30 day period, the user will need to authenticate again.  Remembering the device does not mean that the user will be automatically logged in during that time period – it simply means that they will not complete the second step of authentication with the emailed code. When the deployment is made, the two-factor authentication will be disabled.  To enable it, go into Administration – Company Settings in the Password Settings box and toggle it on.  As stated earlier, this is the first step for multi-factor authentication.  Our next release will include an option for a code being sent via SMS and/or an authenticator app.  You will need to evaluate if you want to turn this on for your agency at this time or wait for further development because if your interpreters, admins, or clients have marked LSP Ware emails as spam, they may not receive the email with the code to log in to their account. Other changes include: Ability to consider weekends for interpreters to give back assignments and for clients to make changes to appointments.  This will default to off when the deployment is made.  Changing the interpreters is done in the Interpreter Settings box under Administration – Company Settings.  Changing the clients is done on the Access tab of the Client Profile. You can upload multiple logos through Administration – Company Settings.  One will be used for your log in page and the other will be used for the app and reports.   As always, there are a few bugs that were squashed as well. We at LSP Ware greatly appreciate your business!  Please reach out if you have any concerns or questions.