LSP Management Software

FOR ALL OF YOUR
AGENCY’S NEEDS

A seamless, end-to-end solution that connects LSP agencies, customers & interpreters.

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EFFICIENCY AT YOUR FINGERTIPS

Powered by LSP Ware, ATRIUM is a hub for your agency’s many moving parts. Customized to meet your specific needs, ATRIUM streamlines your efforts by:

  • Quickly connecting customers with qualified interpreters
  • Advanced interpreter scheduling software
  • Tracking and vetting interpreters
  • Managing your schedule
  • Sending your invoices
  • Empowering your customers with options and control

You’re too busy for confusion, miscommunication, and delays. ATRIUM helps you serve your customers better and faster.

FASTER PROCESSES = HAPPY CUSTOMERS

AGENCIES

ATRIUM is a user-friendly platform that allows your agency to schedule interpreters, display pricing, calculate billing, and automatically integrate all your data with QuickBooks. Learn more about how ATRIUM can make your agency more efficient and effective.

CUSTOMERS

ATRIUM’s easy-to-use interface puts your customers in the driver’s seat. They can effortlessly schedule their appointments, view and change their schedules, and see which interpreter is assigned to their project. Learn how ATRIUM increases your customers’ satisfaction.

INTERPRETERS

The ATRIUM mobile app makes it easy for interpreters to view open opportunities, receive updates, and accept assignments while they are on the go. Learn more about why interpreters will want to work for you.

SERVICES

RUN A BETTER BUSINESS

ONSITE INTERPRETING

With the ATRIUM platform, everyone stays in the know. LSPs and customers enjoy the convenience of coordinating, scheduling, and viewing on-site interpretations—all from the same interface.

VIDEO REMOTE INTERPRETATION

The ATRIUM platform integrates seamlessly with Zoom the world’s best video conference call platform to provide your customers with scheduled VRI or On-demand VRI services.

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WE ADAPT TO FIT YOUR NEEDS

We’ll never be “too big” or “too small” for your agency.
The ATRIUM platform adjusts as your business grows and changes, so the fit will always be “just right.”
We offer a variety of data, forms, and information your business needs to grow and thrive.

Dashboard

Agency Performance Metrics

Reporting

Hundreds of Available Reports

Advanced Job Search

Create customer views of jobs search

Get Available Interpreters

Find the most qualified Interpreters

Maps

Integration with Google Maps

Financials

Integrate seamlessly with Quickbooks

Email Templates

Over 50 customizable emails

Company Settings

Highly configurable for your agency

Mobile Applications

Accept jobs and submit eTimesheets
31643
ACTIVE USERS
5975362
BOOKED APPOINTMENTS
162
ENHANCEMENT RELEASES (NEXT RELEASE SCHEDULED 12/01/2021)
158
AVAILABLE REPORTS

OUR HAPPY CUSTOMERS

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“Interpreting management is a time consuming task. With the implementation of Atrium, interpreting management in our office has been streamlined to such a degree that it has freed me to cultivate other aspects of our business such as translation services. The implementation of this software has actually allowed our business to grow simply by giving us more time to focus on other aspects of our business.”

 

-Giovanni Donatelli

Managing Partner, The Language Group

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WHAT’S NEW

Multifactor Authentication

A new version of Atrium and the mobile app will be released this weekend with some exciting new features and some bug squashes. Changes to Atrium include: * Time Zone enhancements – Time zones are automatically added to the requests based on the time zone of the customer on the request. This new enhancement shows the time zone on the request and allows you to change it on the request. Time zones are also included on the interpreter profile and new email placeholders and blocks have been added. Please click here to read about these changes in greater detail. * Two-Factor Authentication updates – Two-factor authentication can now be accomplished through an authenticator app (i.e. Google Authenticator) or via SMS. Please note that if your agency is not currently utilizing SMS, this will not be an option for you and will be automatically disabled. Using an authenticator app creates a QR code on the screen that the user can scan with their mobile device. Please click here to read more about two-factor authentication in detail. * A new email block called “Preferred Interpreter” has been added. Using this block will allow you to create a custom email template that is sent to the preferred interpreter on the request instead of the normal offer email that is currently sent. Please click here to read more about how to use blocks in email templates. * Other small improvements include Client-hosted VRI and OPI requests will use the VRI/OPI email templates. The “Display Rate” is a new placeholder for email confirmations. The date of service for translation jobs in the jobs grid will be the completion date instead of start date. For admin users only, the uploaded timesheets will be on the Actuals tab of the request. Any requests that are scheduled for a weekend will have a red badge around them in the job header.

Broadcast Messages

A new version of Atrium will be released this weekend with some exciting new features and some bug squashes. New Messaging ToolThere is a new option under Administration that allows you to add messages targeted to specific Atrium online portal users with an action button. This is how the messages look when the user logs in: Please keep in mind that this option will need to be turned on for the user profiles of the admins who will be able to broadcast the messages.  It is also important to note that the action button is not required, but if an entry is made there, the link must start with http:// or https:// Two Factor AuthenticationThis is the first step towards multi-factor authentication.  It is currently only for users of the online portal (not the mobile app) and is a feature that can be turned on or off through your company settings.  When logging in, the user will be prompted for a code that is emailed to their user id email address.  When entering the code, the user may elect to remember the device for 30 days.  After the 30 day period, the user will need to authenticate again.  Remembering the device does not mean that the user will be automatically logged in during that time period – it simply means that they will not complete the second step of authentication with the emailed code. When the deployment is made, the two-factor authentication will be disabled.  To enable it, go into Administration – Company Settings in the Password Settings box and toggle it on.  As stated earlier, this is the first step for multi-factor authentication.  Our next release will include an option for a code being sent via SMS and/or an authenticator app.  You will need to evaluate if you want to turn this on for your agency at this time or wait for further development because if your interpreters, admins, or clients have marked LSP Ware emails as spam, they may not receive the email with the code to log in to their account. Other changes include: Ability to consider weekends for interpreters to give back assignments and for clients to make changes to appointments.  This will default to off when the deployment is made.  Changing the interpreters is done in the Interpreter Settings box under Administration – Company Settings.  Changing the clients is done on the Access tab of the Client Profile. You can upload multiple logos through Administration – Company Settings.  One will be used for your log in page and the other will be used for the app and reports.   As always, there are a few bugs that were squashed as well. We at LSP Ware greatly appreciate your business!  Please reach out if you have any concerns or questions.

Advanced Import Jobs

With this release, we have added a way to upload jobs via an Excel File that can now contain the following additional fields. Requestor – including email, name, and phone number Interpreter – Now you can assign an interpreter (first name, last name, or full name) Activities – Automatically assign an activity to a job. The import process will still calculate the correct units and amounts based on our advanced cost rate engines. Override activities – You can also override any units and amounts manually on the import process if you desire. Patients insurance – Add patient insurance records while importing. VRI / OPI jobs – This includes adding participants’ names, phones, and emails. This release also includes 12 improvements and several defect fixes.

WE WANT TO HEAR FROM YOU

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