LSP Management Software

FOR ALL OF YOUR
AGENCY’S NEEDS

A seamless, end-to-end solution that connects LSP agencies, customers & interpreters.

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EFFICIENCY AT YOUR FINGERTIPS

Powered by LSP Ware, ATRIUM is a hub for your agency’s many moving parts. Customized to meet your specific needs, ATRIUM streamlines your efforts by:

  • Quickly connecting customers with qualified interpreters
  • Advanced interpreter scheduling software
  • Tracking and vetting interpreters
  • Managing your schedule
  • Sending your invoices
  • Empowering your customers with options and control

You’re too busy for confusion, miscommunication, and delays. ATRIUM helps you serve your customers better and faster.

FASTER PROCESSES = HAPPY CUSTOMERS

AGENCIES

ATRIUM is a user-friendly platform that allows your agency to schedule interpreters, display pricing, calculate billing, and automatically integrate all your data with QuickBooks. Learn more about how ATRIUM can make your agency more efficient and effective.

CUSTOMERS

ATRIUM’s easy-to-use interface puts your customers in the driver’s seat. They can effortlessly schedule their appointments, view and change their schedules, and see which interpreter is assigned to their project. Learn how ATRIUM increases your customers’ satisfaction.

INTERPRETERS

The ATRIUM mobile app makes it easy for interpreters to view open opportunities, receive updates, and accept assignments while they are on the go. Learn more about why interpreters will want to work for you.

SERVICES

RUN A BETTER BUSINESS

ONSITE INTERPRETING

With the ATRIUM platform, everyone stays in the know. LSPs and customers enjoy the convenience of coordinating, scheduling, and viewing on-site interpretations—all from the same interface.

VIDEO REMOTE INTERPRETATION

The ATRIUM platform integrates seamlessly with Zoom the world’s best video conference call platform to provide your customers with scheduled VRI or On-demand VRI services.

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WE ADAPT TO FIT YOUR NEEDS

We’ll never be “too big” or “too small” for your agency.
The ATRIUM platform adjusts as your business grows and changes, so the fit will always be “just right.”
We offer a variety of data, forms, and information your business needs to grow and thrive.

Dashboard

Agency Performance Metrics

Reporting

Hundreds of Available Reports

Advanced Job Search

Create customer views of jobs search

Get Available Interpreters

Find the most qualified Interpreters

Maps

Integration with Google Maps

Financials

Integrate seamlessly with Quickbooks

Email Templates

Over 50 customizable emails

Company Settings

Highly configurable for your agency

Mobile Applications

Accept jobs and submit eTimesheets
31043
ACTIVE USERS
5256373
BOOKED APPOINTMENTS
159
ENHANCEMENT RELEASES (NEXT RELEASE SCHEDULED 8/28/2021)
155
AVAILABLE REPORTS

OUR HAPPY CUSTOMERS

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“Interpreting management is a time consuming task. With the implementation of Atrium, interpreting management in our office has been streamlined to such a degree that it has freed me to cultivate other aspects of our business such as translation services. The implementation of this software has actually allowed our business to grow simply by giving us more time to focus on other aspects of our business.”

 

-Giovanni Donatelli

Managing Partner, The Language Group

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WHAT’S NEW

New Releases for Mobile and Portal

We have a few changes being made this weekend for the Atrium. And the mobile changes will occur next week, July 10th. For the online portal: The Appointment Type for Client Provided Platform is being separated into Client Hosted OPI And Client Hosted VRI This will allow you to have greater transparency for your interpreters as to which type of appointment this is.  Because of this change, we are also allowing you to indicate if your interpreters will accept VRI appointments and/or OPI appointments separately.  Please note that all interpreters who are currently able to perform VRI services will be automatically approved to also perform OPI services. Other changes include: To search for a consumer by phone number in the consumer database, use the format “XXX<space>XXX<space>XXXX” to pull up all results regardless of the format in which the phone number was entered. In the Access tab under Administration-Maintain Clients, all clients with access now show whether or not they are able to enter and delete users. There is an “i” icon over the Bill To on the request screen that will show the client notes for the Bill To client when clicked. When filtering based on the interpreter in the main jobs grid, any terminated and inactive interpreters will display their status next to their name.  If there is no status, the interpreter is active. As always, there are a few bugs that were squashed as well. For the Mobile App: The default end time for activities being added for virtual assignments will be blank and the interpreter will not be able to save the activity without an end time.  If the assignment is on-site, the end time will still default to the scheduled end time. If an assignment is scheduled for more than one hour, the estimated duration will be shown in hours instead of minutes. All requests with $0 due to the interpreter will no longer show in Submitted Jobs. The Submitted Jobs will be shown in descending order so that the most recent assignments are shown first. A warning message will show if the interpreter attempts to enter activities for an assignment that is a future date/time. As always, there are some bug fixes and optimizations.

Enhanced Credential Management

Version 10.28 has just been released. This release contains 37 new improvements, 53 defect fixes, 6 new reports, and enhancements to our Interpreter Credential system. If you are an existing customer of ours, you understand the power of the Interpreter credential system. Each interpretation/translation job can require the interpreters to have certain qualifications or credentials. When entering a new job, the required qualifications/credentials can default based on the customer or each customer location. The system will then filter the interpreters to only show as available if they have the required credential(s). In this release, the interpreters can use the online portal to add their own credentials and upload the required documentation. Administrators can review and approve the credentials and documentation. This is a shortlist of what is new in this release: Individual credentials can be required for all interpreters Documentation can be required for certain credentials Interpreters can add credentials and documentation via their online portal for the administrators to review and approve. Four new reports were added to help you manage the interpreter’s credentials. We have written a user guide for the interpreters to understand these new features and a user guide for administrators so they know how to review and approve the interpreter credentials.

Advanced Email Templates

A new version of the Atrium is releasing on April 24th. It contains two new advanced features when it comes to sending emails. As you know, we currently have over 100 dynamic placeholders. These placeholders are used to replace variable text in each email. But with this release of the Atrium, you will be able to add text conditionally. For example, you can have additional text appear if your request type is a medical appearance versus a court appearance. You can customize all 51 email templates to display different information based on any request type or any appointment type, or any combination of both. We also included a quick and easy way to test an email without sending it. You can now preview the email from your list of email templates by entering a job number and clicking the preview button. All the conditional blocks and variable data will be replaced with the actual job details of the job number you supplied. In this release, we have also squished 18 bugs and provided 7 new improvements to existing functionality. Click here to see the release notes.

WE WANT TO HEAR FROM YOU

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